Effective Date: September 28, 2025
Website: detratech.com
Business: DetraTech Inc. (“DetraTech,” “we,” “us,” “our”)
Contact: [email protected]
Address: 7426 124B Street, Surrey, British Columbia, Canada
1) Acceptance of Terms
By using the site or purchasing services, you agree to these Terms. If you act on behalf of a company, you represent you have authority to bind it.
2) Who we serve
We provide combined digital marketing and IT support services primarily to small businesses for business (B2B) purposes.
3) Services; Scope of Work
- Services may include website design/development, SEO, content/social management, paid media, analytics setup, web maintenance, help desk, device/software setup, integration and migration support, and related advisory.
- Details (deliverables, timelines, fees) are set in a proposal, order, or Statement of Work (“SOW”). An SOW controls if there is a conflict with these Terms.
- Changes require written approval and may adjust fees/schedules.
- Client must provide timely access to assets, accounts, approvals, and environments.
4) Client responsibilities
- Content & rights: You are responsible for the accuracy and legality of content and for having rights to use it.
- Third-party terms: You must follow applicable platform/vendor terms. We are not liable for third-party changes or outages.
- Licensing & environment: Maintain licensed software and supported hardware; enable reasonable remote access where authorized.
- Backups: Unless an SOW states otherwise, you maintain your own backups.
- Marketing law: You are responsible for lawful lists and messaging (e.g., CASL/GDPR/e-privacy as applicable).
5) Fees & payment
- Fees and applicable taxes are per the SOW; taxes are extra.
- Deposits may be required. Retainers bill monthly; projects bill per milestones or time & materials.
- Third-party costs (ad spend, hosting, domains, stock assets, platform fees) are your responsibility and may be billed directly or passed through.
- Invoices are due 30 days from the date unless the SOW states otherwise. Late amounts may accrue interest at the legal max. We may pause services for overdue balances.
- Fees for work performed and third-party costs are non-refundable.
6) Term & termination
- These Terms apply from your first site use or SOW execution and continue while any SOW/plan is active.
- Either party may terminate an SOW or monthly plan with 30 days’ written notice (unless the SOW specifies otherwise).
- Either party may terminate for material breach if not cured within 10 days of notice.
- On termination, you pay for services rendered and committed costs through the termination date. Upon request and full payment, we provide in-scope deliverables and reasonable handover.
7) Intellectual property
- You own your pre-existing content, trademarks, and data; you grant us a license to use them to perform services.
- Upon full payment, you own custom website designs, bespoke code, and final creative produced exclusively for you (excluding DetraTech Tools and third-party/open-source materials).
- We retain rights to our pre-existing know-how, templates, scripts, and tools (“DetraTech Tools”); we license these to you as integrated into your deliverables.
- Third-party/open-source components remain under their licenses.
- Unless an SOW says otherwise, we may reference non-confidential aspects of the project in portfolios.
8) Acceptable use
Do not use the site/services to violate laws or rights, transmit unlawful or harmful content/code, interfere with operations, or send prohibited unsolicited communications. We may suspend for suspected violations.
9) Confidentiality
Each party must protect the other’s Confidential Information, use it only to perform obligations, and return or securely destroy it upon request, subject to legal/archival exceptions.
10) Data protection & privacy
- Use of the site/services is governed by our Privacy Policy (including Cookie Policy).
- If we process personal data for you (e.g., your customers), you confirm lawful grounds and required notices/consents. A Data Processing Addendum is available on request.
- We implement appropriate technical and organizational measures proportionate to risk.
11) Service levels; maintenance; warranty
- We use commercially reasonable efforts to meet timelines; client dependencies and third-party issues may affect schedules.
- Bug-fix warranty: For 30 days after delivery of a milestone, we remediate reproducible defects caused by us.
- Ongoing maintenance/support is provided only if purchased and defined in the SOW/plan.
12) Disclaimers
Services and the site are provided “as is” and “as available.” We do not guarantee specific rankings, lead volumes, or revenue. Results depend on factors outside our control (market, algorithms, competition, content, approvals, platforms).
13) Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability is limited to the amounts you paid in the three (3) months preceding the event giving rise to the claim.
14) Indemnification
You will defend and indemnify DetraTech and its personnel from third-party claims arising from your content, your breach of these Terms or laws, or your misuse of deliverables or the site.
15) Subcontractors
We may use vetted subcontractors and affiliates; we remain responsible for their performance.
16) Third-party links & integrations
We are not responsible for third-party sites, tools, or their policies. Use them at your own risk.
17) Force majeure
Neither party is liable for delays/failures caused by events beyond reasonable control.
18) Independent contractor
We act as an independent contractor, not your employee or agent.
19) Assignment
You may not assign these Terms or an SOW without our consent, except to a successor in a merger or sale. We may assign to an affiliate or successor.
20) Notices
Provide notices in writing to the addresses above (or as updated in an SOW). Email notices must include reasonable proof of delivery.
21) Governing law & venue
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Disputes will be brought exclusively in the courts of British Columbia after good-faith negotiation for 30 days.
22) Website use; accounts; feedback
You are responsible for safeguarding any account credentials. By submitting testimonials or feedback, you grant us a license to use them in accordance with the Privacy Policy.
23) Updates to Terms
We may update these Terms; the effective date indicates the latest version. Continued use constitutes acceptance.
24) Severability; waiver; entire agreement
If any provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. These Terms, the Privacy Policy, and any SOW constitute the entire agreement.
Contact: [email protected]
Mail: DetraTech Inc., 7426 124B Street, Surrey, British Columbia, Canada