Privacy Policy

Effective date: September 28, 2025
Website: detratech.com
Business: DetraTech Inc. (“DetraTech,” “we,” “us,” “our”)
Address: 7426 124B Street, Surrey, British Columbia, Canada
Contact: [email protected]

1) Who we are and scope

This Privacy Policy explains how DetraTech collects, uses, shares, and protects personal data when you visit detratech.com or engage our combined digital marketing & IT support services for small businesses. It also explains your rights under applicable laws, including GDPR/UK GDPR and Canadian privacy law.

2) Data controller

For GDPR/UK GDPR, DetraTech Inc. is the data controller for website and marketing activities described here. If we process personal data on behalf of a client (e.g., managing their campaigns), we act as a processor under a separate agreement (Data Processing Addendum, if applicable).
Contact: [email protected]

3) What we collect

  • Identifiers & contact data: name, email, phone, company, role.
  • Business context data: service interests, project notes, plan selections.
  • Website analytics & device data: IP address, cookies, pixels, approximate location, browser/OS, pages viewed, referrer, session actions.
  • Support data: logs or screenshots you share; device/app names for troubleshooting.
  • Billing data: limited payment details (handled by payment providers where used).
  • User-generated content: testimonials, survey responses.

4) How we collect it

  • Directly from you (forms, calls, email, chat, WhatsApp).
  • Automatically via cookies, pixels, and analytics tools when you use our site.
  • From third parties (ad platforms, review platforms, lead sources) where you have permitted sharing or where lawful.

5) Legal bases (GDPR/UK GDPR)

  • Contract performance: to provide quotes, deliver services, support, and billing.
  • Legitimate interests: to secure our services, improve the site, prevent fraud, and market to business contacts.
  • Consent: for non-essential cookies, certain marketing messages, and testimonials where required.
  • Legal obligation: to comply with tax, accounting, and regulatory requests.

6) How we use data

  • Provide, operate, and improve our website and services.
  • Respond to inquiries, schedule calls, and deliver proposals.
  • Run campaigns, measure performance, and provide reporting.
  • Send service updates and business-to-business marketing (you can opt out).
  • Troubleshoot systems, perform maintenance, and provide IT support.
  • Protect security, prevent abuse, and comply with laws.

7) Sharing and disclosure

We share personal data only as needed:

  • Vendors/Processors: hosting, analytics, CRM, email/SMS tools, help desk, payment processors.
  • Platforms: ad networks (e.g., Google, Meta) to run campaigns and measure results.
  • Professional advisors: legal, accounting, insurance.
  • Legal compliance: regulators or authorities when required by law.
    We do not sell personal data.

8) International transfers

Your data may be processed outside your country. We use appropriate safeguards (e.g., Standard Contractual Clauses) where required.

9) Data retention

We keep data only as long as necessary for the purposes above, including legal retention periods. We then delete or anonymize it.

10) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, portability, and to withdraw consent where processing relies on consent. You may also have the right to lodge a complaint with your supervisory authority.
To exercise rights: email [email protected]. We may verify your identity before responding.

11) Marketing choices

You can opt out of marketing emails by using unsubscribe links or emailing us. For cookies and ads preferences, see the Cookie Policy below.

12) Security

We use appropriate technical and organizational measures (e.g., account access controls, encryption in transit, limited access, backups). No method is 100% secure; we work to minimize risks and respond to incidents.

13) Children

Our site and services are for business users; we do not knowingly collect data from children.

14) Cookie Policy

What are cookies/pixels? Small files and tags that store or access information on your device to enable site functionality, analytics, and advertising.
Types we use:

  • Strictly necessary: basic site functions, security, preference storage.
  • Analytics: measure visits, pages, sources, and site performance.
  • Advertising/retargeting: deliver and measure ads on platforms like Google and Meta.
    Your choices:
  • Use our cookie banner (where shown) to accept/decline non-essential cookies.
  • Adjust browser settings to block or delete cookies.
  • Use platform tools (Google Ad Settings, Meta Ad Preferences) and industry opt-outs (e.g., YourAdChoices). Blocking some cookies may affect site functionality.
    Cookie duration: Session or persistent; exact lifetimes vary by tool/vendor.

15) Third-party links

Our site may link to third-party sites and services. Their privacy practices are their own; review their policies.

16) Changes to this Policy

We may update this Policy. The “Effective date” shows the latest version. Material changes will be posted on the site.

17) Contact

Questions or requests: [email protected]
Mail: DetraTech Inc., 7426 124B Street, Surrey, BC, Canada